Try first. Then Paddle's policy, and your rights.

Every paid plugin has a full fourteen-day trial with nothing held back, so you can find out whether it earns its place before you pay. This page says what happens if you buy and then want your money back. It's the same policy as in our terms, on its own page.

Who refunds you

Licences are sold by Paddle (Paddle.com Market Ltd; Paddle.com Inc. for buyers in the US; Paddle.com (Canada) Ltd for buyers in Canada), our merchant of record. Paddle took your payment and holds your invoice, so Paddle is also who decides refund requests and gives the money back, under Paddle's refund policy. We don't run a refund policy of our own on top of it. An approved refund goes back to the payment method you used, within fourteen days of approval.

Your right to cancel

If you're a consumer in the UK or the EU, you have a legal right to cancel a distance purchase within fourteen days. Because a licence key is delivered the moment you pay, the checkout asks you to agree to immediate delivery and to acknowledge that, once the key is delivered and you start using it, that right to cancel is lost. This is the usual rule for digital content, and it's set out in Paddle's buyer terms, which you accept at checkout. The trial exists so that nobody needs the cancellation right to find out whether the plugin suits them.

If something is wrong with the plugin

Your statutory rights are separate from any of this and nothing here reduces them. Under the Consumer Rights Act 2015 and the equivalent laws elsewhere, digital content must be of satisfactory quality, fit for purpose and as described. If a plugin doesn't work as we say it does on this site, tell us at hello@monoglyphaudio.com: we'll fix it, and where we can't, Paddle refunds under its policy for defective products.

How to ask

1. Go to paddle.net, Paddle's buyer portal, find the order by the email address you bought with, and choose refund.
2. Or email hello@monoglyphaudio.com with the same address and we'll put the request in front of Paddle from our side.

Both routes end in the same place: Paddle reviews the request under its policy and tells you the outcome.

What happens to the licence

When a purchase is refunded in full, or a card dispute reverses it, the licence key from that purchase stops working and the plugin passes audio through untouched. Nothing you made with the plugin is touched, and your patterns and presets stay on your machine. Disputing a charge with your card issuer instead of asking for a refund may also lead us to suspend the account the purchase was made under while the dispute is open.

What this policy doesn't do

It doesn't say "all sales are final", charge a restocking fee, or ask you to prove anything beyond what Paddle's policy asks. And it doesn't take away any right you have under the law where you live.